Account Deletion

You can delete your isollet account and data right in the app, or request it by email.

Deleted accounts can't be restored.

Option 1. Delete in the app

1. Sign in to the isollet app.
2. Go to Settings (설정) → Edit my info (내 정보 수정) → Delete account (회원 탈퇴).
3. Confirm the deletion. Your account is deleted right away.

Option 2. Request by email (no app needed)

1. From your registered email address, email [email protected] with the subject 'Account deletion request'.
2. Include your registered email address and the name shown in the app.
3. To verify it's you, we only process requests sent from the registered email address. We may ask for additional verification if needed.
4. Once verified, we'll delete your account without delay and confirm by email.

Data that is deleted

• Account info (email address, password, name shown in the app)
• Child info (name, date of birth, school and academy info)
• Bank account info for settlements, receipt images
• Messages, schedules, settlement records, paid feature usage records, device info and push tokens

Data that is kept after deletion

• Shared records: messages, schedules, and settlement records you wrote stay in the connected guardian's records. Nothing but your name is shown.
• Data required by Korean law: contract, withdrawal, and payment records for 5 years, complaint and dispute records for 3 years, advertising records for 6 months (E-Commerce Act), access logs and IP addresses for 3 months (Protection of Communications Secrets Act), and tax records for 5 years (Framework Act on National Taxes). They're destroyed after these periods.
• For permanently restricted accounts, the email address is kept as an irreversible hash for 1 year after deletion to prevent re-registration.

Before you delete your account

• Deleting your account doesn't cancel your subscription. Please cancel it in the App Store or Google Play first.
• If the person who paid for the Together Plan deletes their account, the other guardian's Plus access ends immediately.